ETIKA JEWELS

Etika Jewels guarantees that your jewellery is free from manufacturing defects for one (1) calendar year from the date of purchase.

Manufacturing defects may include:

• Clasp breakage
• Missing pavé stones (stones 0.10 ct and under)
• Chain detachment from a jump ring
• Loose diamonds
• Loose prongs

This warranty does not apply to the replacement of any stone larger than 0.10 ct.

As our jewellery is handcrafted and often made-to-order, slight variations in finish, stone setting, or appearance may occur and are not considered defects.

What Is Not Covered

The warranty does not cover:

• Normal wear and tear
• Scratches or surface marks
• Bent or stretched chains, rings, or settings
• Lost jewellery or lost stones
  
• Damage caused by improper use, cleaning, accidents, or incorrect storage

If the damage is determined not to be a manufacturing defect, our team will provide a repair quotation for your approval before any work begins.

Warranty Conditions

To qualify for warranty service:

• The jewellery must not have been exposed to unreasonable force or harmful conditions.
• The jewellery must have been stored, worn, and cleaned properly.
  
• Jewellery that has been altered, abused, or incorrectly cleaned will not be eligible for warranty repair.
• The jewellery must remain in the possession of the original purchaser, as the warranty is non-transferable.
• The original warranty certificate and diamond certificate (when applicable) must be presented.

Repairs & Service

All warranty inspections and repairs are performed by our expert jewellers.

• The client must bring the jewellery to our office for inspection and repair.
• Once the repair is completed, the client is responsible for collecting the item from our office.
• Shipping costs are not included in the warranty.

Repair requests from countries outside the UAE will be evaluated on a case-by-case basis.
Please contact info@etikajewels.com with your order details and photos of the damage so our team can assist you.