Returns & Repairs Policy
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
- In the same condition as received
- Unworn and unused
- With original tags and packaging
- Accompanied by the receipt or proof of purchase
- Including any certificates provided with the item (e.g., diamond or gemstone grading certificates)
To initiate a return, please contact us at [email protected].
Repairs & Resizing
If your item requires a repair or resizing, we are happy to assist.
- The customer is responsible for arranging delivery to our office and covering the shipping or transportation costs both ways.
- Items can be shipped or brought in person to our office for evaluation and servicing.
- For any resizing requests, the same delivery conditions apply.
- Please ensure items are packaged securely and shipped with tracking. We are not liable for items lost or damaged in transit.
For any repair or resizing inquiries, contact us at [email protected] prior to sending your item.
Damages and Issues
Non-Returnable Items
We do not accept returns for the following:
- Customized products
- Made to order products
- Personalized Products
- Sale items
- Gift cards
If you’re unsure whether your item qualifies for a return or repair, please reach out to us.
Exchanges
We offer a 3-day exchange policy, which means you have 3 days from the date of delivery to request an exchange.
To initiate an exchange, please contact us at [email protected]
Please note that non-exchangeable items include:
- Customized products
- Made-to-order items
- Personalized items
- Sale items
- Gift cards
These items cannot be returned or exchanged.