Returns & Repairs Policy
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
- In the same condition as received
- Unworn and unused
- With original tags and packaging
- Accompanied by the receipt or proof of purchase
- Including any certificates provided with the item (e.g., diamond or gemstone grading certificates)
Please note: a 6% payment processing fee will be deducted from your refund amount to cover transaction charges incurred at the time of purchase.
To initiate a return, please contact us at [email protected].
Exchanges
We offer a 3-day exchange policy, which means you have 3 days from the date of delivery to request an exchange.
To initiate an exchange, please contact us at [email protected]
Please note that non-exchangeable items include:
- Customized products
- Made-to-order items
- Personalized items
- Sale items
- Gift cards
These items cannot be returned or exchanged.
Upgrade Policy
We understand that preferences can evolve over time. For this reason, we may, at our discretion, offer clients the opportunity to exchange or upgrade an item purchased from us.
If approved, we will assess the original item at the time of the exchange and determine its second-hand resale value, taking into account its condition, current market value, and other relevant factors. The client will then pay the difference between the resale value of the original item and the price of the new item.
Please note that all exchange and upgrade requests are subject to our review and approval.
Repairs & Resizing
If your item requires a repair or resizing, we are happy to assist.
- The customer is responsible for arranging delivery to our office and covering the shipping or transportation costs both ways.
- Items can be shipped or brought in person to our office for evaluation and servicing.
- For any resizing requests, the same delivery conditions apply.
- Please ensure items are packaged securely and shipped with tracking. We are not liable for items lost or damaged in transit.
For any repair or resizing inquiries, contact us at [email protected] prior to sending your item.
Damages and Issues
Non-Returnable Items
We do not accept returns for the following:
- Customized products
- Made to order products
- Personalized Products
- Sale items
- Gift cards
If you’re unsure whether your item qualifies for a return or repair, please reach out to us.