Returns & Repairs Policy
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
- In the same condition as received
- Unworn and unused
- With original tags and packaging
- Accompanied by the receipt or proof of purchase
- Including any certificates provided with the item (e.g., diamond or gemstone grading certificates)
To initiate a return, please contact us at [email protected] .
Repairs & Resizing
If your item requires a repair or resizing, we are happy to assist.
The customer is responsible for arranging delivery to our office and covering the shipping or transportation costs both ways.
Items can be shipped or brought in person to our office for evaluation and servicing.
For any resizing requests, the same delivery conditions apply.
Please ensure items are packaged securely and shipped with tracking. We are not liable for items lost or damaged in transit.
For any repair or resizing inquiries, contact us at [email protected] prior to sending your item.
Damages and Issues
Non-Returnable Items
- Customized product
- Made to order products
- Personalized Products
- Sale items
- Gift cards
Exchanges
We offer a 3-day exchange policy, which means you have 3 days from the date of delivery to request an exchange.
To initiate an exchange, please contact us at [email protected]
Please note that non-exchangeable items include:
- Customized products
- Made-to-order items
- Personalized items
- Sale items
- Gift cards
These items cannot be returned or exchanged.