Etika Jewels

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Returns

Returns

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected] .

DAMAGES AND ISSUES

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and fix the issue.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned:
  • Customized product
  • Made to order products
  • Personalized Products
Please get in touch with us at [email protected] if you have questions or concerns about your specific item. We do not accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card.