ETIKA JEWELS® WARRANTY POLICY
At Etika Jewels®, we take pride in the craftsmanship and quality of our jewellery. We offer a one-year warranty from the date of purchase against manufacturing defects on all jewellery purchased through etikajewels.com.
What’s Covered
This warranty covers manufacturing defects, which may include:
- Clasp breakage
- Missing pavé stones (stones 0.10ct and below)
- Chain detachment from a jump ring
- Loose diamonds (up to 0.10ct) or loose prongs
Due to the handmade nature of our made-to-order pieces, slight variations are to be expected and are not considered defects.
What’s Not Covered
The warranty does not cover:
- General wear and tear
- Scratches, stretched chains or rings
- Lost jewellery
- Damage due to improper use, impact, cleaning, or storage
- Replacement of diamonds above 0.10ct
- Complimentary gifts (not eligible for return, exchange, repair, or replacement)
Warranty Conditions
To be eligible for a warranty claim:
- The jewellery must not have been exposed to unreasonable force or harmful conditions.
- It must have been handled and stored correctly.
- The item must be in the possession of the original purchaser (the warranty is non-transferable).
- The original warranty certificate and diamond certificate (where applicable) must be presented.
Repair & Evaluation
If the issue is determined not to be a manufacturing defect:
- We will provide a repair quote for your approval before any work begins.
- The delivery of the item to Etika Jewels must be arranged by the client and at the client’s cost.
- Etika Jewels is not responsible for items lost or damaged in transit.
- Shipping and handling costs for evaluation and repair are the responsibility of the customer.
Complimentary Cleaning & Polishing
As part of our commitment to long-term care, Etika Jewels offers one complimentary cleaning and polishing service per item, available at least six months after the date of purchase.
- The item must be delivered and picked up by the client.
- All transportation and handling costs are the responsibility of the client
- Delivery and pick-up must be made at our office, which is open Monday to Friday, from 9:00 AM to 6:00 PM.
International Customers
Repair requests outside the UAE are reviewed on a case-by-case basis. Please contact us at [email protected] with your order details and clear photos of the issue to see how we can assist.